Privacy & Security Policy

Privacy Policy

Commitment to Privacy

This Privacy Policy explains how this website collects, uses, discloses, and protects your personal information. The website owners, representatives, and associates (“we”, “our”, “us”) are committed to safeguarding your privacy and protecting your personal data in accordance with New Zealand law.

Information We Collect

Types of Information

We may collect the following categories of personal information:

• Personal Identification Information: Name, address, email address, phone number, and other contact details.

• Financial Information: Payment details, credit card information, and billing address.

• Technical Information: IP address, browser type, operating system, device details, and browsing data.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communication Data: Preferences for receiving marketing materials and communication preferences.

• Other Information: Any information you provide voluntarily through forms, surveys, or direct communication.

How We Collect Information

Methods of Collection

We may collect your personal information through:

• Direct Interactions: When you complete forms, communicate with us, make purchases, or provide information in any other way.

• Automated Technologies: Using cookies, server logs, analytics tools, and similar technologies when you interact with our website.

• Third Parties: From service providers, business partners, public databases, social media platforms, or other publicly available sources.

How We Use Your Information

Purposes of Use

Your personal information may be used for the following purposes:

• To Provide Services: Processing orders, managing accounts, and delivering products and services.

• To Improve Our Website: Analysing usage data and user feedback to enhance the user experience.

• To Communicate with You: Responding to inquiries, providing updates, sending notifications, and delivering promotional content.

• To Comply with Legal Obligations: Meeting legal requirements, responding to lawful requests, and maintaining compliance with applicable laws.

• To Protect Our Interests: Preventing fraud, enforcing our policies, ensuring security, and protecting our rights, property, and users.

Disclosure of Your Information

Sharing of Data

Your personal information may be disclosed to:

• Service Providers: Third parties assisting in service delivery, payment processing, IT support, analytics, and other business operations, subject to contractual confidentiality obligations.

• Legal Authorities: When required by law, legal process, or to protect our legal interests and comply with regulatory requirements.

• Business Transfers: In connection with a merger, acquisition, sale of assets, restructuring, or other business transfers, your information may be transferred as part of the transaction.

• Other Third Parties: When necessary to protect our rights, property, or safety or that of our users or others.

Data Security

Protection Measures and Disclaimer

We employ technical and organisational measures to protect your personal information against unauthorised access, use, modification, or destruction. While we take reasonable steps to safeguard your data, we cannot guarantee absolute security, nor can we guarantee that the website will be free from viruses, malware, or other harmful components. You are responsible for maintaining the confidentiality of any passwords or account information.

Your Rights

Control Over Your Data

You have the following rights regarding your personal information, subject to exceptions under New Zealand law:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Correct any inaccurate or incomplete personal information.

• Erasure: Request deletion of your personal data in certain circumstances.

• Restriction: Limit how we process your personal information.

• Data Portability: Obtain your personal information in a structured, commonly used format.

• Objection: Object to the processing of your personal information for direct marketing purposes.

• Withdraw Consent: Withdraw consent at any time when processing is based on consent. This does not affect prior lawful processing.

Exercising Your Rights

To exercise any of your rights, please contact us using the details provided below. We may require verification of your identity.

Cookies

Use of Cookies

Our website uses cookies and similar technologies to enhance your experience, analyse usage, and deliver targeted content. You can control or disable cookies using your browser settings; however, some website features may not function properly if cookies are disabled.

Children’s Privacy

Underage Users

We do not knowingly collect personal information from children under 16 years of age. If we learn that personal data from a child has been collected, we will take reasonable steps to delete that data.

Changes to This Policy

Policy Updates

We may update this Privacy Policy at any time. All changes are effective upon posting the revised policy to our website. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

Questions and Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the Contact Us form provided on the website.

Indemnity

User Agreement

By using our website, you agree to indemnify, defend, and hold harmless the website owners, representatives, and associates from all claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or in connection with your use of the website, violation of this Privacy Policy, or infringement of any third-party rights.

Limitation of Liability

Maximum Limitation

To the fullest extent permitted by law, the website owners, representatives, and associates are not liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from or related to your use of, or inability to use, the website or its content, including loss of data, loss of profits, or business interruption. Our total liability to you for any claim is limited to NZD $100 or the minimum permitted by law, whichever is lower.

Assignment

Transfer of Rights

We may assign or transfer our rights and obligations under this Privacy Policy to any third party at our discretion, including in connection with a merger, acquisition, or sale of assets. You may not assign or transfer your rights without our prior written consent.

Arbitration and Class Action Waiver

Dispute Resolution

All claims, disputes, or controversies arising out of or relating to this Privacy Policy or your use of the website must first be submitted to confidential arbitration in Wellington, New Zealand, in accordance with the Arbitration Act 1996. Each party is responsible for its own costs unless otherwise awarded by the arbitrator.

Class Action Waiver

You agree to resolve any claim or dispute relating to the website or this Privacy Policy only on an individual basis and expressly waive any right to bring or participate in a class, collective, or representative action.

Force Majeure

Events Beyond Control

We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, labour disputes, interruptions in communications, or utility outages.

Survival

Continuing Obligations

Sections relating to limitation of liability, indemnity, assignment, governing law, arbitration, class action waiver, survival, and any other clauses that by their nature should survive will remain in effect after termination or expiry of this Privacy Policy.

Severability and Waiver

Preservation of Rights

If any provision of this Privacy Policy is held invalid or unenforceable, all other provisions remain in effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Notice of Claims

Timely Notification Required

Any claim or cause of action arising from your use of this website or this Privacy Policy must be notified to us in writing within twelve months of the date the claim arises. Failure to provide timely notice will result in waiver of the claim.

Governing Law

Applicable Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of New Zealand. Any dispute relating to this Privacy Policy or your use of the website will be resolved exclusively in the courts of New Zealand, except as otherwise provided for arbitration above.

Entire Agreement

Full Understanding

This Privacy Policy, together with any other referenced policies or terms, constitutes the entire agreement between you and us regarding the collection, use, and protection of personal information on this website and supersedes any prior agreements or representations.

Last Updated

This Privacy Policy was last updated on 1 January 2024.