About Us

Our Founders – Local Knowledge and Trusted Experience

Gemmal and Alana are more than just the faces behind Alpha CSI. They are hands-on leaders who have built a strong reputation throughout the Kapiti and Horowhenua regions. Known for their honesty, attention to detail, and technical skill, they have become trusted advisors to homeowners, landlords, and property managers alike.

Their journey began with a shared goal: to raise the standard of chimney cleaning services in the region. Frustrated by inconsistent service and poor communication in the industry, they decided to launch a company that truly puts the customer first. Today, Alpha CSI is recognised not only for the quality of its work but also for the integrity of its people.

As lifelong Kapiti residents, they understand the unique needs of local properties. From heritage homes in Paekākāriki to new builds in Paraparaumu, Gemmal and Alana know what it takes to keep flue systems running safely and efficiently in every type of building. Their approach blends proven techniques with a genuine desire to educate and support their clients.

Our Mission – A Higher Standard of Chimney Cleaning Services

At Alpha CSI, our mission is to provide chimney and fireplace care that exceeds expectations. We are committed to:

• Delivering comprehensive chimney cleaning services that enhance safety and performance

• Using advanced tools and techniques that ensure thorough, mess-free results

• Supporting clients with clear, helpful information and maintenance advice

• Maintaining full compliance with New Zealand safety and insurance standards

• Building long-lasting relationships based on trust, transparency, and respect

From the moment you book a service, you will notice the Alpha CSI difference. Our team arrives on time, communicates clearly, and treats your home with the same care we would our own. We prepare the workspace thoroughly, use protective cloths, and employ high-powered vacuums to leave every area cleaner than we found it.

We know that chimney and fireplace care can be technical, which is why we take the time to explain our process and answer your questions. Whether you are unsure about your wood burner’s safety or need advice on which firewood to use, we are here to help with honest guidance and real solutions.

Our Services – More Than Just Cleaning

While chimney cleaning services are at the core of what we do, our expertise goes much further. We offer a full range of services to ensure that your fireplace and flue system are safe, compliant, and working efficiently.

Our service range includes:

• Standard and advanced chimney sweeping

• Full chimney inspections and airflow testing

• Smoke and draft diagnostics

• Structural chimney repairs including firebox restoration and brickwork fixes

• Preventative chimney maintenance such as cowls, bird socks, and flue relining

• Wood-burner installation, removal, and compliance replacement

• Bird nest removal and obstruction clearance

Each service is performed with care, professionalism, and a strong focus on safety. We understand the regulatory requirements that apply to heating systems, especially in older homes, and we work to ensure your setup meets both insurance and council standards.

Our work is not limited to chimney interiors. We also address external features, checking for wear, damage, or design flaws that might affect performance. Whether you need a routine clean or a complete system overhaul, Alpha CSI has the expertise and equipment to get the job done right.

Proudly Serving the Greater Wellington Region

Alpha CSI is proud to provide trusted chimney cleaning services throughout the Greater Wellington area. Our primary service regions include the Kapiti Coast, Horowhenua, Hutt Valley, and surrounding districts.

We regularly service clients in:

• Waikanae

• Paraparaumu

• Otaki

• Levin

• Upper Hutt

• Lower Hutt

• Petone

• Newlands

• Himatangi

Whether you live by the coast or further inland, our team is equipped to reach you quickly and deliver consistent, professional service. Our central location in Kapiti gives us excellent coverage across the lower North Island, and our reputation continues to grow with every satisfied customer.

We understand that no two homes are the same. That is why we tailor our services to suit your system, schedule, and budget. From single-family homes to rental properties and holiday baches, we provide the same high level of care every time.

Why Choose Alpha CSI?

Choosing Alpha CSI means choosing experience, accountability, and genuine care. Our customers appreciate not only the quality of our work but also the clarity of our communication and the friendliness of our service.

Here is what makes us different:

• Over 20 years of combined industry experience

• Local owners who understand regional needs

• Comprehensive services tailored to your fireplace and flue

• Transparent quotes with no hidden costs

• Mess-free guarantee with every sweep

• Trusted by families, landlords, and real estate professionals

At Alpha CSI, we believe that every homeowner deserves peace of mind. That is why we are committed to providing chimney cleaning services that are not only effective but also empowering. When you work with us, you will always know your fireplace is in safe hands.

Get in Touch Today

We invite you to experience the Alpha CSI difference. Whether you are preparing for winter or addressing a safety concern, our team is here to help with reliable, friendly service you can count on.

Ready to learn more? Visit our FAQ section for detailed advice and answers to common questions about chimney care. Then contact us to schedule your service and take the first step toward a cleaner, safer home.